The Body Shop
NEW! $4.95 SHIPPING NATIONWIDE
Delivery FAQ
Where is my order?
All goods are dispatched from Wellington, New Zealand and are delivered by track and trace courier. At the time of collection from our despatch centre you should receive an email with your track and trace link. The email will also include instructions on who to contact if you are not happy with your delivery.
How can I change my delivery address?
Once an order has been placed, providing it has not been picked ready for dispatch, you can contact us to arrange a new delivery address. Due to the small window of opportunity to affect any requests to change a delivery address on an order already placed, we would advise that you call us during office hours rather than email to ensure your request is dealt with urgently. We are unable to guarantee any address change requests will be carried through successfully and we advise you to take extra care when selecting your delivery address.
Where can you deliver orders?
We can only send orders to addresses within New Zealand. We are unable to ship to international addresses but we may have a website in your country. If you need to locate a different country website please click here.
What are your delivery charges?
Currently, we offer nationwide standard delivery at a flat fee of NZ$4.95 (incl.GST). Our orders are delivered using track and trace courier and require a signature. All orders should arrive within 1 to 3 working days (rural deliveries may take longer).
Can you deliver to PO Boxes?
Not at this time. All our deliveries require a signature for proof of delivery.
Is there an additional charge for rural deliveries?
No, we offer a nationwide standard delivery at a flat fee of NZ$4.95 (incl.GST)
RETURNS AND EXCHANGES
What do I do if I am unhappy with my order?
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way, please contact us within 14 days of purchase via phone: 0800 820 083, email or in-store. We will happily exchange unused products within 14 days of purchase. Products must be in their original condition and packaging and must be presented with proof of purchase. In the event of an allergic reaction, a refund may be given. Any refunds will be made in the original method of payment, excluding delivery costs. We cannot accept returns of Gift Cards.
Your product(s) can only be returned in New Zealand either by post or to our Customer Care Team at the return address noted below or in-store.
If returning to store please make sure you have your delivery document or invoice with you. If the delivery documents or invoice are not presented, the store will not be able to process your exchange or refund for you.
The following information is required when returning your goods via post:
• Confirmation email containing your Order Number
• Delivery documentation containing your Delivery Number
• List and description of goods to be returned
• Reason given for returning goods
If you're returning the goods by post please note:
• It may take up to ten(10) working days for your parcel to reach us
• Returned items will be processed within two (2) working days of receipt
• Reasonable care must be taken when packaging the parcel so that goods are not damaged in transit (we will not be able to accept goods that have been damaged, goods need to be in original and re-sellable condition)
• Consider using a carrier that offers both traceability and insurance.
Return Address:
The Body Shop
Attn: Customer Care Team
9 Kaiwharawhara Road
Kaiwharawhara
Wellington 6035
Promotion Codes Help
What are they?
Promotion Codes are special codes that we issue from time to time in relation to promotional campaigns or special customer offers. They usually provide a discount and may be specifically related to an individual product or a new range of products.
Enter the Promotional Code in the box shown and click the APPLY button to activate your code.
It is possible to apply more than one Promotion Code to the same transaction if you have more than one.
What about my Loyalty Voucher?
Unfortunately at this time we are unable to redeem loyalty vouchers on-line, we are hoping to have this feature as soon as possible. In the meantime you can redeem you points in any of our stores around the country, please use our store locator to find The Body Shop store nearest to you.
Love Your Body™ Club Rewards Vouchers Help
What about my Loyalty Voucher?
Unfortunately at this time we are unable to redeem loyalty vouchers online, we are hoping to have this feature as soon as possible. In the meantime you can redeem you points in any of our stores around the country, please use our store locator to find The Body Shop store nearest to you.
Love Your Body™ Club Rewards Programme
What's it all about?
To help you feel as gorgeous as you really are, we've got heaps of divine discounts, gorgeous gifts and pampering perks, just for you. Well, we don't just want you to feel good about yourself, we want you to feel great about yourself.
What you can look forward to
- Earn points on purchases in-store and on-line
- Invitations to Exclusive member events
- Exclusive members only offers and events
- One-time 20% discount during your Birthday month
- Exclusive previews or product launches
Earn one point for every dollar that you spend on qualifying items at any of our stores nationwide or on-line. Once you have reached 100 points, you are entitled to a $10 rewards voucher that is redeemable in-store - put it towards your next in-store purchase and spoil yourself with a treat!
Join our Love Your Body™ Club events for pampering, exclusive member-only specials and even a chance to win bonus points or prizes
Sign-up to receive our Love Your Body™ Club e-newsletters to be the first to hear about our member-only offers and look out for exclusive competitions
Happy Birthday! Treat yourself in the month of your birthday and you'll receive a 20% discount on your entire purchase in-store or on-line! Make the most of your discount by stocking up on all of your favourites, after all, you only get it once a year.
Want to be the first to know about our yet-to-be released products and ranges? Sign-up to our Love Your Body™ Club e-newsletters!
All for a one-off $5.00 membership fee
Click here for the full details of our Rewards Club