In these extraordinary times, it can feel like we are facing challenges at every turn. But we’re a business that’s always done things a little differently. Our founder, Anita Roddick, believed in the power of small acts of kindness to make a difference to people’s lives. We’re continuing to put people first by implementing important new measures to safeguard our staff and make shopping easier for our customers.

As Anita would say, it’s ‘business as unusual’.


We have been advised by NZ Courier Post that they are currently seeing significant increases in the number of parcels being sent and this combined with the workforce restrictions and safety procedures at different Alert Levels is causing delivery delays. Please allow an additional 3 working days for delivery of your item at this time. We apologise for this but unfortunately it is completely beyond our control—your orders will be ready and waiting for when the courier comes to pick them up!

Should you have an urgent order please call one of our phone order numbers.

NORTH ISLAND - 0800 652 030

SOUTH ISLAND – 0800 477 439


The health, safety and well-being of all our colleagues is crucial to us and will always be a top priority. We’ve put in place measures to ensure the safety of our colleagues packing orders in our distribution centres and also with our distribution companies.

We are reviewing the latest government and medical advice and are updating our procedures on a regular basis. We regularly communicate to everyone working in the warehouse, so they understand the rules for safe working. These include ensuring that employees are working socially distanced and wearing a mask. We’re incredibly grateful to our committed staff who are continuing to support our customers and communities through their work.


We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our phone wait times are longer than usual. We’re really sorry for any inconvenience!

Whether you need a routine to calm your mind, body and soul, some skincare advice or recommendations for the perfect gift, is open around the clock and has a wealth of tips, advice and how-to guides.


Like many retailers, we’ve had to work very fast and flexibly to respond to the impacts of COVID-19 and to reflect the ever-evolving government advice that varies by country.

The health and wellbeing of all our teams and customers is crucial to us and will always be our number one priority. We’ve put in place measures to ensure the safety of everyone in our stores when they reopen.